of any modifications. Your continued use of the Site, or any product or service
offered through the Site, after the posting of any modifications will constitute
- 2. Types of Information Collected and Uses of Collected Information
We collect two types of information about our Site Users: Personally Identifiable
Information and Non-Personally Identifiable Information.
Personally Identifiable Information. Personally Identifiable Information
is information that identifies a specific End User. When you engage in certain activities
on or off the Website, such as creating an account, signing in to your account,
ordering a product or service from us or our partners, adding items to your shopping
cart, submitting content and/or posting User Content, entering a contest or sweepstakes
sponsored by us or our partners, filling out a survey, posting a review, sending
us or our partners feedback, requesting information about our services, submitting
an affiliate agreement, applying for a job or to be a consultant or supplier, posting
a video or signing up for special offers from third parties through the Website
(collectively, "Identification Activities"), we may ask you to provide certain information
about yourself. It is optional for you to engage in an Identification Activity.
If you elect to engage in an Identification Activity, however, we may ask you to
provide us with certain personal information about yourself, such as your first
and last name, mailing address (including zip code), email address, telephone number,
date of birth and Restaurant.com account information. When you order products or
services, we may also ask you to provide us with your credit card number, expiration
date and authentication codes or related information. We may also know your location
if you access the Site. Depending on the activity, some of the information we ask
you to provide is identified as mandatory and some is identified as voluntary. If
you do not provide the mandatory information for a particular activity that requires
it, you will not be permitted to engage in that activity
We may collect, use and store Personally Identifiable Information, including credit card
information, to provide products and services to you, make the log-in and checkout process
easier, administer our Rewards Program, sweepstakes and contests, help you track your past
purchases and orders, enhance the operation of the Site, improve our marketing and promotional
efforts to your tastes and location, customize future shopping interests, analyze Site use,
improve our product and service offerings, and to tailor your experience with third parties
If you provide User Content, such as an email to our customer service or response to a restaurant
survey, we may use your comments and feedback to tell others about our services, and may post
your comment in our marketing materials or on our Website. In connection with such User Content
and our Rewards Program, we may also display partial information such as first name, initial of
last name, city and state. Such partial information is not considered Personally Identifiable Information.
In addition, if you use our Site to send information or a product to another person, we may store your
personal information, and the personal information of any recipient. We may use that other person’s
contact information to allow him or her to view and accept your gift or to allow the recipient to
access the information you requested we send. As another example, if you put items in your shopping
cart, we may save the items you have selected to make your checkout process easier in the future,
or to remind you about the items you may have forgotten. We may also use Personally Identifiable
Information to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, enforce
applicable law, and cooperate with law enforcement activities.
Non-Personally Identifiable Information. Non-Personally Identifiable Information is
information that does not identify a specific End User. This type of information may include things
like the Uniform Resource Locator ("URL") of the website you visited before coming to our Website,
the URL of the website you visit after leaving our Website, the type of browser you are using and
your Internet Protocol ("IP") address. We, and/or our authorized Third Party Service Providers and
Advertisers, may automatically collect this information when you visit our Website through the use
We use Non-Personally Identifiable Information to troubleshoot, administer the Website,
analyze trends, gather demographic information, comply with applicable law, and cooperate
with law enforcement activities. We may also share this information with our authorized
Third Party Service Providers and Advertisers to measure the overall effectiveness of our
online advertising, content, and programming..
- 3. Release of Personally Identifiable Information
We will not share your Personally Identifiable Information with other parties except
as provided below:
We may share your information with Affiliated Restaurants. We provide
some products or services jointly with particular restaurants. These are known as
"Affiliated Restaurants." We share some of your Personally Identifiable Information
with Affiliated Restaurants in order to help them provide you with better service and
track the value of our program. Sharing this Information will allow an Affiliated Restaurant
to market directly to you should they choose to do so. However, we will only share Personally
Identifiable Information with an Affiliated Restaurant if you engage in an Identification
Activity, and then only to the Affiliated Restaurant involved in that Identification Activity.
For example, if you purchase a promotional certificate for a particular restaurant, we may
share your name, email address and city with that restaurant. We may also share your Personally
Identifiable Information with an Affiliated Restaurant if you choose to make an online
reservation using our Website. The Affiliated Restaurant needs this information to complete
the reservation and it may contact you regarding the reservation.
We may share your information with Affiliated Businesses. We provide
some products or services jointly with other retail merchants who offer goods or
services through us and donation opportunities through charitable organizations.
These are known as "Affiliated Businesses." We may share your Personally Identifiable
Information with an Affiliated Business so they can contact you regarding a transaction.
Sharing this Information will allow an Affiliated Business to market directly to you
should they choose to do so. However, we will only share Personally Identifiable Information
with an Affiliated Business if you engage in an Identification Activity, and then only to
the Affiliated Business involved in that Identification Activity. For example, if you
purchase a promotional certificate or voucher for a particular retail merchant, we may
share your name, email address and city with that merchant.
We may share your information with Marketing Partners. From time to
time we may establish a business relationship with third parties. These are known as
our "Marketing Partners." We may share your Personally Identifiable Information with
our Marketing Partners to enable them to contact you regarding products, services, and
special offers that may be of interest to you. Some Marketing Partners may contact you
from a promotional space on our Website, and others may contact you via email.
We may share your information with Authorized Third Party Service Providers.
We provide some of our services and products through third parties. These "Third Party
Service Providers" perform functions on our behalf, like sending out and distributing
our administrative and promotional emails. We may share your Personally Identifiable
Information with such Service Providers to fulfill orders, deliver packages, send postal
or email, administer our Rewards Program contests or sweepstakes, remove repetitive
information and improve information on customer lists and databases, analyze data and
activities, provide marketing assistance, provide search results and links, process
credit card payments, operate the Website, troubleshoot, and provide customer service.
We may also collect personal information from individuals and companies ("Affiliates")
with whom we have business relationships and may have to also share their information
with Service Providers to accomplish our administrative tasks. For example, when you
order a service, we release your credit card information to the card-issuing bank to
confirm payment for the service and, if applicable, release your address to the delivery
service to deliver the service. Likewise, we may release an Affiliate’s information to our bank to send out a payment.
We encourage Affiliated Restaurants, Affiliated Businesses, Marketing Partners and
Third Party Service Providers to adopt and post privacy policies. However, the
use of your Personally Identifiable Information by such parties is governed by the
privacy policies of such parties and is not subject to our control.
We may share your information in a Business Transfer. As with any
other business, we could merge with, or be acquired by another company. If this
occurs, the successor company would acquire the information we maintain, including
Personally Identifiable Information. However, Personally Identifiable Information
We may share your information for our Protection and the Protection of Others. We
may also disclose Personally Identifiable Information when we believe release is
appropriate to comply with the law or a court order; enforce or apply this Privacy
or safety of the Website, its Users or others.
- 4. Release of Non-Personally Identifiable Information
We may disclose or share Non-Personally Identifiable Information with Partners,
Affiliates and Advertisers. For example, we may share aggregated demographic
information (which does not include any Personally Identifiable Information) with
"Third Party Advertisers" or "Third Party Advertising Companies" and other parties
as provided below:
We use Third Party Advertising Companies to serve ads when you visit our Website.
These companies may use Non-Personally Identifiable Information about your visits
to this and other websites in order to provide, through the use of network tags,
advertisements about goods and services that may be of interest to you. Some of
these Third Party Advertising Companies may be advertising networks that are members
of the Network Advertising Initiative ("NAI"). If you would like more information
about any NAI member company, or you would like to opt-out of targeted advertising
from any NAI member company, click here: http://www.networkadvertising.org/consumer/opt_out.asp
We also use Third Party Service Providers, like Adobe, to track and analyze Non-Personally
Identifiable usage and volume statistical information from our Users to administer our Website
and constantly improve its quality. We may also publish this information for promotional purposes
or as a representative audience for Advertisers. Please note that this is not Personally
Identifiable Information, only general summaries of the activities of our Users. Such data is
collected on our behalf, and is owned and used by us. If you would like more information about
this policy, including how to opt out, please visit:
- 5. Updating and Correcting Information
We believe that you should have the ability to access and edit the Personally Identifiable
Information you provide us. You may change any of your Personally Identifiable
Information by: (1) updating your account at
; or (3) writing to us at the address below. Please indicate
your name, address and email address, and what information you would like to update
when you contact us.
We encourage you to promptly update your Personally Identifiable Information if it changes.
You have the right to (1) know and request information about the categories and specific pieces
of personal information we have collected about you within the last 12 months, as well as the
categories of sources from which such information is collected, the purpose for collecting such
information, and the categories of third parties with whom we share such information. You also
have the right to know if we have sold or disclosed your personal information for business
purposes; (2) update your personal information; (3) request a portable copy of your personal
information; (4) request deletion of your Personal Information, subject to certain exceptions
allowed under applicable law; (5) opt-out of certain disclosures of your personal information
for valuable consideration; (6) update or remove financial account information; and (7) not be
discriminated against for exercising any of the above-listed rights. We may, however, provide
a different level of service or charge a different rate reasonably relating to the availability
or value of your personal information. We may take reasonable steps to verify your identity
prior to responding to your requests.
- 6. User Choices on Collection and Use of Information
As discussed above, you can always choose not to provide information, although it
may be required to engage in a certain activity on the Website.
As a condition of account registration, we require your permission to send you
Administrative and Promotional emails. We will send you information regarding
your account activity and purchases as well as updates about our products and
promotional offers. You cannot opt-out of Administrative Emails. "Administrative Emails"
relate to a User’s activity on the Website, and include emails regarding a particular
User’s account, requests or inquiries, and purchases of products and services. In
contrast to Administrative Emails, however, you do have a choice with respect to Promotional
Emails. Promotional Emails update you about new services available on our Site, and
advertise our products and services, including exclusive sales and other offers, our
Rewards Program and/or the products and services of our Advertisers and Affiliates.
We send Promotional Emails to Users who register with us and have not opted-out of
receiving Promotional Emails. If you do not want to receive Promotional Emails from us,
you may elect to opt-out of receiving Promotional Emails at any time after registering by
(1) adjusting your account preferences at
; (3) writing to us at the address found below, or (4) hitting
the "unsubscribe" button at the bottom of any of our promotional emails.When contacting us,
please indicate your name, address, email address, and what Promotional Emails you do not
want to receive. For SMS Text Messaging, reply “Stop” and we will remove you from receiving
SMS Text Alerts. Please note that this paragraph applies to Promotional Emails only if another
agreement (like an Incentive or Loyalty Solution ("ILS") Division agreement or Affiliate agreement)
does not supersede this term of the policy. If you received a promotional certificate through
our ILS division, please either
contact us or contact the company
that gave you the certificate to determine if our Promotional Email Policy applies
You also have a choice with respect to the sharing of your Personally Identifiable
Information with Affiliated Businesses and Marketing Partners for direct marketing
purposes (but not with Affiliated Businesses for transaction-related purposes, Affiliated
Restaurants, or Third Party Service Providers). As described above, if we share your
Personally Identifiable Information with Affiliated Business or Marketing Partners,
such companies may contact you regarding products and services that may be of interest
to you. If you do not want us to share your Personally Identifiable Information with
Affiliated Businesses or Marketing Partners for direct marketing purposes, you may
elect to opt-out of such information sharing after you sign up as a registered User
by (1) adjusting your account preferences at
; or (3) writing to us at the address found below. When contacting
us, please indicate your name, address, email address, and what information
you do not want us to share with Affiliated Businesses or Marketing Partners.
Please note that because email addresses and names are one mechanism used by
Affiliated Restaurants to track the success of our service, we must share your
name and address with an Affiliated Restaurant when you purchase or redeem a
promotional certificate to that particular Affiliated Restaurant. If you receive
unwanted communication from an Affiliated Restaurant, contact such Affiliated
Restaurant directly to address such communications.
Please note that opting out of our Promotional Emails or information sharing as
described above will only affect future communications from us. This means, for
example, that while we will promptly stop sharing such information once we receive
your opt-out request, if we shared your information with an Affiliated Business
or Marketing Partner before your request, you must contact such Marketing Partner
or Affiliated Business to directly opt-out of its communications.
If you are a restaurant, merchant or other business partner, including a charitable
organization and you provided us with your email address, you will receive service-oriented
Partner Emails from us regarding your account. You have the choice of whether you would
like to receive these emails. If you do not wish to receive account updates, you can
opt-out by (1)
; (2) writing to us at the address found below; or (3) hitting
the unsubscribe button at the bottom of an account email. If you wish not to receive
our customer promotional emails, you must opt-in to those emails on our consumer
Website. Please note that opting-out (once you have opted-in) of Promotional Emails
will not result in your opting out of Partner Emails and vice versa.
- 7. Security of Information
We take security seriously and take numerous precautions to protect the security
of Personally Identifiable Information. You can access your Personally Identifiable
Information on our Website through a password and unique User ID selected by you,
or, for restaurant partners, by us. This password is encrypted. We recommend that
you do not share your password with anyone. In addition, your Personally Identifiable
Information resides on a secure server that only selected personnel and contractors
have access to. We encrypt certain sensitive information using Secure Socket Layer (SSL)
technology to ensure that your Personally Identifiable Information is safe as it is transmitted to us.
Unfortunately, no data transmission over the Internet or any wireless network can
be guaranteed to be 100% secure. As a result, while we employ commercially reasonable
security measures to protect data and seek to partner with companies which do the
same, we cannot guarantee the security of any information transmitted to or from the
Website, and are not responsible for the actions of any third parties that may receive
any such information.
- 8. Data Tracking
Cookies. To facilitate and customize your experience with the Website,
we store cookies on your computer. A cookie is a small text file that is stored on a
User’s computer for record-keeping purposes which contains information about that User.
remind us who you are, administer our Rewards Program and track and target User interests
in order to provide a customized experience. Cookies and web analytics tools also allow
us to collect information about your experience, like which pages you visited, what
links you clicked on, and, when combined with information you provide to us, we may be
able to tell what kind of items you may be interested in to make your experience more enjoyable.
Use of this information helps us to create a more user-friendly experience for all visitors.
In addition, we may use Third Party Advertising Companies to display advertisements on our Website.
As part of their service, they may place separate cookies on your computer. We have no
automatically accept cookies, but you may be able to modify your browser settings to decline cookies.
Please note that if you decline or delete these cookies, some parts of the Website may not work properly.
Other Tracking Devices. We may use other industry standard technologies like pixel tags,
web beacons and other tools to track your use of our Website pages and promotions, or
we may allow our Third Party Service Providers to use these devices on our behalf.
These tools are software code that allows us to determine what pages you visit, whether
you have performed a specific action, etc. When you access these pages or open or click
an email, these tools generate a notice of that action. These tools allow us to measure
and improve our understanding of visitor traffic and behavior on our Website, as well as
give us a way to measure our promotions and performance. We may also utilize pixel tags,
web beacons and other tools provided by our Affiliates and/or Marketing Partners for the same purposes.
- 9. Privacy Policies of Third Party Websites
from you. Other websites that may be accessible through this Website have their own
privacy policies and data collection, use and disclosure practices. If you link to
for the policies or practices of third parties.
- 10. Miscellaneous Privacy Issues
Children. Minors under the age of 13 may not use the Website. We
do not collect or maintain information from anyone known to be under the age of
13, and no part of the Website is designed to attract anyone under the age of 13.
Notice of Privacy Rights to California Residents. California law
requires that we provide you with a summary of your privacy rights. As required, we
will provide you with the categories of Personally Identifiable Information that we
collect through the Website and the categories of third party persons or entities
with whom such Personally Identifiable Information may be shared for direct marketing
purposes at your request. We do not enable third parties to collect Personally
Identifiable Information from the use of our Website for their own purposes
(except through an Identification Activity) whether over time, across third party websites,
or other online services. We do not respond to associated "do not track" mechanisms.
California law requires us to inform you, at your request, (1) the categories of Personally
Identifiable Information we collect and what third parties we share that information
with; (2) the names and addresses of those third parties; and (3) examples of the products
marketed by those companies. The Act further requires us to allow you to control who you
do not want us to share that information with. Residents of California have the right to
request, once a year, if we have shared their personal information with other companies
for those companies direct marketing purposes during the preceding calendar year. To
obtain this information, please send a request by email or standard mail to the address
found below. When contacting us, please indicate your name, address, email address, and
what Personally Identifiable Information you do not want us to share with Affiliated
Businesses or Marketing Partners. The request should be sent to the attention of our legal
department, and labeled "California Customer Choice Notice." Please allow 30 days for a
response. Also, please note that there is no charge for controlling the sharing of your
Personally Identifiable Information or requesting this notice.
If you are a California resident under the age of 18, and a registered user of this site d,
California law permits you to request and obtain removal of content or information you have
publicly posted. To make such a request, please send an email with a detailed description of
the specific content or information to email address shown below. Please be aware that such
a request does not ensure complete or comprehensive removal of the content or information you
have posted and that there may be circumstances in which the law does not require or allow
removal even if requested.
Notice to Residents Outside the United States. We are based in the United States and you acknowledge
that the information we collect is governed by U.S. law. You are solely responsible for compliance
with any protection or privacy obligation in your jurisdiction when you use the Site or provide us
with information. Our operations are supported by a network of computers, cloud-based servers, and
other infrastructure and information technology, including, but not limited to, Third Party Service
Providers. By accessing or using our Site or services, or otherwise providing information to us, you
consent to the processing, transfer and storage of information in and to the United States, and elsewhere
around the world where we (or our Third Party Service Providers) may access the information. Please note
that the locations which may process, transfer, or store information may have privacy and data protection
laws that differ from your local jurisdiction, and those locations may not provide the same rights and
protections as you do under your local laws. Regardless, we will protect your information as described
- 11. Contacting Us
Whether you’re a new or loyal customer, restaurant owner, marketer, publisher, media
member or job seeker we’d like to stay connected and want to hear from you!
- Corporate Address
1500 West Shure Drive, Suite 600
Arlington Heights, Illinois 60004
(8:30a.m. - 5:00p.m. CST, Monday through Friday)
(9:00a.m. - 5:00p.m. CST, Monday through Friday)
Customer Service Inquiries
Restaurant Owner Inquiries from Prospective Partners
Corporate Business Inquiries
Marketing and Advertising Opportunities
Press and Media Requests