Guadalajara Mexican Restaurant
Mexican
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Location and hours
Location
395 Greenbrier Dr, Charlottesville, VA
(434) 978-4313
Hours
More details
Reviews
January 26, 2025
My family has been going to Guadalajara at the Greenbrier location for over 20 years, but unfortunately, the quality and service have significantly declined over the last 5+ years. On a recent visit with a friend, the menus we were given had food on them—it was really disgusting. When we informed our server and asked for new menus, his response was, "I only work on the weekends," and he didn’t bring us clean menus. We had to ask someone else for help. The floors are another issue—not only sticky but also slippery, like they haven’t been properly cleaned in a while. Overall, it’s the service that has been so terrible. Waiting forever to place an order, to receive the bill, and even just to get basic attention from staff has become the norm. Yesterday, when I arrived to pick up a takeout order, two staff members walked right by me without making eye contact or asking if I needed assistance. While I’ve started going to the Pantops location for dining in because it’s much cleaner and the service is better, I’ve continued getting takeout from Greenbrier since it’s just two minutes from my home. Sadly, even that has been disappointing.