Red Lobster

June 21, 2025

I ordered DDash. A drink and 14 biscuits weren't in the order. The first time I contacted the restaurant I didn't realize the biscuits were missing because there was a bag inside my bag labeled biscuits. Braden answered & was slightly rude in telling me "They gave the Door Dasher the drink and they remembered giving it to her and I'd need to take it up with them. I did that. I called back a second time and he answered again and this time I advised him my 14 biscuits were not in my order either and he put me on hold came back and said "We gave the Door Dasher your entire order take it up with them" and I advised him that I will, I'm just letting them know for the amount of money I've spent, and he kept cutting me off, so I allowed him to speak and advised him that being within the C.S. food industry he shouldn't be so rude, and he literally hung up on me. I called back and he answered again, I asked for his manager, he said he was the "Supervisor, I could speak with him" I said you just hung up on me, I need to speak with your boss, whomever your supervisor or your manager is. He placed me on hold, I spoke with Mr. J. Payne who stated he was his superior and he was very calm, listened to my side and asked how I wanted this handled and if I wanted to come in and pick up another order of what was missing? I told him I couldn't which was why I Dashed in the first place and he apologized for the rude behavior of his employee stating he will speak with him. He provided me with a gift certificate which was fine with me but I will not go back to that establishment with or while someone like Braden is working there and ESPECIALLY in a leadership position acting as he does. I don't promote the firing of anyone in this economy; however, he needs to take a few weeks off without pay so he can be humbled enough to look for another job in an entirely different field. Very horrible experience when all he had to do is what Mr. Payne did and it would've been over just like that.